The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that we provide for your care and treatment. Your feedback will help the Practice to improve services for everyone.
It was introduced in the hospital environment in 2013 and became available in GP practices on December 1 2014 and then expanded to mental health services and community services on January 1 2015. Other services will offer the friends and family test from April 2015 such as NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases. The aim is for FFT to become available to everyone using any NHS services.
We would welcome your feed back on your recent experiences of our service and you can do this by following this link www.makeusbetter.net/fft/jubilee.
Kerry March (Assistant Practice Manager)