High StreetTitchfieldHampshire, PO14 4EHTel: 01329 844220
italk provides free treatment to people suffering from common mental health problems including depression, anxiety and stress. You can self-refer at any time using the website www.italk.org.uk or by calling 023 8038 3920
At Jubilee Surgery we offer a range of services with both Doctors, Nurses and our Health Care Assistant.
During the telephone consultation with you, a course of action will be agreed which may be one of the following:
This system has been introduced to improve management of our demand and capacity for appointments and ensure that patients see the most appropriate health care professional.
If you have any queries regarding the new system please contact one of the reception team.
Caroline Sims – Practice Manager
Healthier together is a new website and app developed by local healthcare professionals to help you decide where to find advice or treatment.
Find it online at : Healthiertogetherwessex.nhs.uk
The website will help you identify your child's symptoms and advise you of the best way to help.
In line with the changes to the appointments we are offering more appointment slots to be booked online by patients. Over 50% of patients now use the online booking option.
If you wish to make appointments online, you will need to register for this service. Please ask at reception for a registration form. Please note that we cannot issue registration forms to anyone other than the patient for confidentiality reasons (except to parents/guardians of a child under the age of 14).
We have the facility to send you a reminder about a clinic appointment via a text message to your mobile telephone. If you wish to participate in this service please complete an application form available from reception.
The text reminder also gives you the option to cancel the appointment if you are no longer able to make it. This is by a text to the number in the reminder. You do not need to contact the surgery as the system will automatically be updated and your appointment cancelled. This will help reduce the number of calls to the surgery, and save you time.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (telephone 999) before calling the surgery and informing the doctor.
Jubilee Surgery is not a walk-in clinic for minor injuries or illness.
If you arrive at the surgery in such circumstances you may be advised to attend the Accident & Emergency Unit at Queen Alexandra Hospital, or the Minor Injuries Unit at Gosport War Memorial Hospital.
Please note that any head injuries must go to Queen Alexandra Hospital.
Eye casualties must phone 02392 286000 (bleep 1027) before going to the hospital.
We are sorry to report that the NHS Treatment Centre at Bitterne has now closed.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Our practice has reached the required high standard for training GP's. Our registrars are fully qualified doctors who have had experience solely in hospital medicine. They are invited to join the practice for a year to gain an insight into the sort of medical problems encountered in general practice.
We are pleased to welcome Dr Carolyn Jones who will be with us as a registrar for 9 months from November 2015
When booking an appointment you may be asked if you would consult with one of our registrars. They are at all times encouraged to seek advice when required from the practice partners. The registrars are also required to video some of their consultations to assist with their training. You will be advised if a session is to be videoed and you have the right at the start and at the end of the consultation to withdraw consent for its use.
Medical students are also attached to the practice at various times throughout the year. You will always be asked for your consent when a medical student is present. If you do not wish a student to be present at your consultation, please advise your GP.
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