Minutes of the meeting of the Jubilee Surgery Patients Participation Group on 19th September 2018
In attendance: Lindsey Bailey,Veronica Chadwick, Chris Complin (Operational manager), Wendy Culverwell (Chair), Mary Foskett, Ellie-Mae Gray (Admin Assistant), Pat Shirley and Philips White. Dr Bertram attended for Item 4.
Apologies were received from Karen Postle.
Minutes of the last meeting
The minutes of the last meeting were approved. Matter arising were covered in the meeting.
Update on the Hub
Dr Bertram explained the thinking behind the HUB. There was an increase in people wanting same day access to medical advice. The younger generation had higher expectations and needed more re-assurance; the elderly were living with more complex conditions and some who have chronic conditions are now being handled at Primary level. No other part of the health service dealt with people with multiple conditions. With the HUB taking same day patients it gave GPs more time to deal with continuity of care. As a result, 50% of GP appointments at Jubilee were now 15 minutes long. The Hub is staffed by the three practices but they are recruiting advanced practitioners for the routine cases so that GPs can concentrate on more complex cases.
In discussion, it was felt that patients needed more explanation about the service and that they might see someone other than a doctor, but often a nurse is the better person to see eg phlebotomist. It was still difficult getting the patients to the right practicioner. Also, nurse prescribers should be used more. Patients needed to understand that it was no longer necessary to phone early in the day. More use of e-consult would also help to direct patients to the right service.
The hope was that the 3 practices working together would be better for patients and also for staff and practitioners which would improve prospect of recruitment.
The practice manager Tina was leaving and a new PM was being sought. The practice had recruited a new medical secretary, a new reception manager and a new receptionist. The practice now had a registrar and a new contract GP.
Report on Fareham Health Summit
The summit, held in Titchfield, had looked at the future of Primary care. However, it was felt that it did not focus enough of the need for multi-disciplinary teams and the Local Authority run Social Services were not sufficiently integrated or knowledgeable.
Date and Time of next meeting
The next meeting will be at 3.30pm on 29th January 2019 at Jubilee Surgery.