Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

PPG Newsletter 18th August 2019
- New
16/08/2019
Read our PPG Newsletter 18th August 2019 for information on: The recent Patient Satisfaction Survey Prescriptions Surgery and PPG Updates And more Read more
Your Big Health Conversation - GP Services Survey
- New
13/08/2019
Locally the way in which you can access some of your GP services is changing with the introduction of: Integrated Primary Care Access Service Same Day Access Services GP provided phlebotomy tests (blood taking) Online access (eConsult) Read more
Medicine Supply and Brexit
- New
05/08/2019
Some patients have expressed concern about the availability of their medication in a post Brexit world. The Government is working closely with the NHS and suppliers to make sure medicines and medical products continue to be available in all scenar Read more
Routine Appointments - Change to service
- New
30/07/2019
As of Monday 2nd September we will be changing the release time of our routine appointments from 08:00am to 10:00am. This is to allow for urgent care requests to be dealt with as soon as possible and thus creating a shorter queue time on the telephon Read more
Hay Fever
- New
16/03/2019
How to manage your Hay Fever Read more

Jubilee Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Jubilee Surgery

News

Jubilee Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Jubilee Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):